Shipping policy

Last updated: 16 July 2026

 

1. Order Processing

All orders are processed within 1–3 business days of payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.

 

2. Shipping Destinations

We ship to the United Kingdom, the European Union, and internationally to most countries worldwide.

 

3. Estimated Delivery Times

Delivery times are estimates and may vary depending on your location, customs processing, and carrier delays.

 

4. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email. Please allow up to 3 business days for tracking information to update after dispatch.

 

5. Customs, Duties & Taxes

For orders shipped to the EU and internationally, customs duties and import taxes may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in our product prices or shipping charges. We recommend checking your local customs regulations before ordering.

 

6. Shipping Delays

We are not responsible for delays caused by customs clearance, carrier disruptions, or circumstances beyond our control. If your order has not arrived within the estimated timeframe, please contact us and we will investigate with our fulfillment partner.

 

7. Lost or Missing Orders

If your order has not arrived within 30 days of the dispatch date, please contact us at mc2k01@europe.com and we will arrange a replacement or refund.

 

8. Contact Us

ULTIMAX Discount Zone

Email: mc2k01@europe.com

Website: ultimaxdiscountzone.com