Refund policy
Last updated: 16 July 2026
1. Your Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
To exercise your right to cancel, please contact us at mc2k01@europe.com within the 14-day cancellation window.
2. How to Return an Item
Please do not send any items back without contacting us first. Once we receive your return request, we will review your case and provide you with full return instructions within 2 business days.
Items must then be returned within 14 days of receiving our instructions, in their original condition, unused, and in original packaging where possible.
Return shipping costs are the responsibility of the customer unless the item is faulty or not as described.
3. Refunds
We will process your refund within 14 days of the return being confirmed. Refunds will be issued to your original payment method.
We reserve the right to make a deduction from the refund if the value of the goods has been reduced due to unnecessary handling.
4. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 30 days of receipt. We will arrange a replacement or full refund at no additional cost to you. Please do not return faulty items without contacting us first — in many cases we can resolve the issue without requiring a return.
5. Non-Returnable Items
The following items cannot be returned unless faulty:
- Perishable goods
- Personalised or custom-made items
- Sealed hygiene or grooming products that have been opened
- Digital downloads
6. Contact Us
ULTIMAX Discount Zone
Email: mc2k01@europe.com
Website: ultimaxdiscountzone.com